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Resources

At Growth Natives, we believe in sharing knowledge and #growingtogether. To this end, we have compiled our expertise and insights into a series of resources for any curious mind to peruse and learn from.

Business

Ethics at the Core: Unveiling the Red-Hot Power of Conscious Customer Service

Ethics at the Core: Unveiling the Red-Hot Power of Conscious Customer Service

Today’s industry is highly competitive and providing excellent customer service is one of the best ways to thrive your business. There’s no denying that offering exceptional customer service has the capacity to alter the game, yet this power is oft

Shagun Sharma
May 19, 2023 19 min read
Putting Customers First: Unlocking the Power of Customer-Centric Marketing

Putting Customers First: Unlocking the Power of Customer-Centric Marketing

Customer marketing differs from traditional marketing strategies. It explores the world of creating durable relationships with your current client base, moving beyond the conventional focus on obtaining new consumers. It is comparable to having a private conci

Shagun Sharma
May 18, 2023 16 min read
Top Customer Retention Strategies and Best Practices to Improve ROI

Top Customer Retention Strategies and Best Practices to Improve ROI

Retaining customers is more valuable than acquiring new ones. Customer retention is a challenging task but worth the effort because it leads to higher ROI and is cost-effective.  According to research by Frederick Reichheld of Bain & Company, a 5% inc

Rahul Saini
May 18, 2023 7 min read
Disrupt or Be Disrupted: Cracking the Code to Exceptional Customer Experiences

Disrupt or Be Disrupted: Cracking the Code to Exceptional Customer Experiences

Delivering excellent client experiences is no longer a luxury in today’s brutally competitive business environment; it’s a strategic need that can differentiate your company. Customer experience is a transforming journey that enthralls and satisfie

Shagun Sharma
May 17, 2023 19 min read
The Art of Intelligent Customer Service: The Key to Delighting and Retaining Customers

The Art of Intelligent Customer Service: The Key to Delighting and Retaining Customers

A business retaining its customers is more likely to succeed than others. According to a study by American Express, acquiring a new customer is 6-7 times more expensive than retaining one. Another study by Bain and Company suggests that a 5% increase in custom

Subhadeep Bhattacharjee
May 16, 2023 5 min read
Customer Contacts: Why They Matter and How to Improve Them

Customer Contacts: Why They Matter and How to Improve Them

If you’ve ever asked yourself, “What on earth are customer contacts?” you’ve landed in the right place.  Stick around as we delve deeper into customer contact definition, where to contact customer service, and much more. Presenting

Olympia Bhatt
May 16, 2023 10 min read
The Zest of Success: Mastering the Art of Spicy Customer Contacts

The Zest of Success: Mastering the Art of Spicy Customer Contacts

Customer service has become a key success factor in today’s fiercely competitive corporate environment. The power of successful client interactions is at the core of excellent customer service. These contacts, whether they take place via the phone, email

Shagun Sharma
May 15, 2023 22 min read
The Power of Good Business Customer Service: Building Strong Relationships for Success

The Power of Good Business Customer Service: Building Strong Relationships for Success

In today’s competitive business landscape, providing exceptional customer service is more critical than ever. In this blog post, we will explore the significance of good business customer service and how it can foster strong relationships, enhance busine

Olympia Bhatt
May 15, 2023 12 min read
The Customer Connection: Building Bridges for Business Success

The Customer Connection: Building Bridges for Business Success

Picture this: When you enter a store prepared to buy something, the salesman welcomes you with a blank gaze and robotic pleasantries. How would you feel? Probably, irrelevant and unappreciated, and you might be inclined to take business somewhere else.  N

Shagun Sharma
May 12, 2023 15 min read

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